Privacy Policy

This Privacy Policy explains how Lingua Bridge processes personal data when visitors use the website, make course enquiries, arrange level screening, enrol in small-group language courses, or participate in related communications and online services.

Data collected only as described in this policy

Your rights and options are detailed below

Questions handled via our contact channel

Data Category

Data We Collect

We may process identification and contact details, course inquiry information, level screening responses, timetable preferences, enrolment details, payment-related records, communication content, and technical data such as device and usage information. Where online lessons are arranged, we may also process information needed to support access to the session and course administration.

The categories of data collected depend on how a person enquires about courses or uses the site.

Collection Source

How We Collect Data

We collect data from course inquiries, contact form submissions, email or phone communications, online consultations, level screening, enrolment steps, lesson participation, and website or platform interactions. We may also receive limited information from payment processing or service providers involved in operating the site and delivering lessons.

Some information is provided directly, while other information is created during booking, enrolment, and course use.

Cookie Type

Cookie Types

We may use essential cookies to support site operation, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Session cookies may expire when the browser is closed, while persistent cookies remain for a limited period unless removed earlier.

Cookie use is limited to common operational and analytical purposes.

User Control

Cookie Controls

We use standard browser and similar controls to manage cookies and related technologies. Users can block or delete cookies through their browser settings, and some devices may offer additional preference controls. If certain cookies are disabled, parts of the site may not function as intended.

Cookie choices can usually be adjusted in the browser, although some site functions may be affected.

Your Rights

Subject to applicable law, individuals may request access to their personal data, correction of inaccurate information, deletion in appropriate cases, restriction of certain processing, or objection where permitted. Some requests may be limited where we must keep records for legal, contractual, or operational reasons.

Available rights depend on the nature of the data and the applicable legal framework.

How to Make a Request

To make a privacy request, provide enough information for us to identify the relevant record and understand the request. We may ask for additional details to verify identity or clarify the scope of the request before responding.

Requests are reviewed before action is taken to protect privacy and prevent unauthorised disclosure.

Data Retention

We keep personal data only for as long as needed to manage enquiries, enrolment, course delivery, payments, records, and legal obligations. When data is no longer required, we delete it or anonymise it within a reasonable period, unless a longer retention period is needed for compliance or dispute handling.

Retention is based on the purpose of collection and any legal or accounting need to keep records.

Policy Changes

When we make material changes, we will update the policy on the site and may provide additional notice where appropriate. The revised version applies from the stated effective date unless a different notice is given.

We may revise this policy to reflect operational, legal, or technical changes.

How We Use Data

Personal data is used to respond to enquiries, screen starting level, match learners to a suitable group and timetable, confirm course terms, manage enrolment, organise scheduled lessons, support guided practice, review progress, process payments, maintain records, operate the website, and meet legal or accounting obligations. We may also use limited technical data to secure the site, diagnose problems, and improve basic functionality.

We process data only for service delivery, administration, and compliance purposes.

Service Providers

We may share personal data with service providers that help us host the site, process payments, manage communications, support online lessons, or maintain records. These parties may use the data only for the services they provide to us and are expected to handle it with appropriate confidentiality and security measures.

Operational sharing is restricted to providers that support our services.

Legal Disclosure

We may disclose personal data where required to comply with law, court orders, lawful requests from public authorities, or to protect our rights, users, staff, or property. We may also share information when needed to investigate or prevent fraud, security incidents, or misuse of the site.

Legal disclosure is limited to what is necessary in the circumstances.